Terms of Service

Last updated: 9 October 2026

1. Introduction

These Terms of Service ("Terms") govern your access to and use of the MARLO online store at marlo.life (the "Site") and any purchase you make from us. By using the Site or placing an order, you agree to these Terms. Please read them carefully.

This store is operated by MARLO. If you have any questions, contact us at hello@marlo.life or +351 910 589 186.

Company identification: MARLO, Kingdomar LDA, Quinta da Encosta Velha, Budens 8650-067, Portugal. Tax number PT513339205.

2. Definitions

"Customer", "you" — any person who accesses the Site or places an order. "Products" — the goods offered for sale on the Site. "Order" — a request submitted by you to purchase Products. "Contract" — the agreement between you and MARLO for the sale of Products, formed as described in section 5.

3. Eligibility and Use of the Site

You must be at least 18 years old and able to enter into a legally binding contract to purchase from the Site. You agree to use the Site only for lawful purposes and not to misuse it, interfere with its operation, or attempt to gain unauthorised access to it.

4. Products, Prices and Availability

We make every effort to display our Products and their colours, materials and dimensions accurately, but we cannot guarantee that your device displays colours precisely. Slight variation in natural materials and finishes is normal and not a defect.

All prices are shown in euros (€) and include VAT (IVA) at the applicable Portuguese rate, unless stated otherwise. Delivery charges are shown separately at checkout. We reserve the right to change prices at any time, but changes will not affect Orders we have already confirmed.

Products are subject to availability. If a Product becomes unavailable after you order, we will contact you and offer an alternative or a full refund.

5. Orders and Formation of Contract

When you place an Order, you will receive an automatic acknowledgement by email confirming we have received it. This acknowledgement does not constitute acceptance of your Order. The Contract is formed only when we send you a confirmation that your Order has been accepted and/or dispatched.

We reserve the right to refuse or cancel any Order before acceptance, including where a Product is unavailable, where there is an error in the price or description, or where we suspect fraudulent activity. If we cancel an Order you have already paid for, we will refund you in full.

6. Payment

Payment is taken at the time of Order via the payment methods shown at checkout (including card, MB WAY/Multibanco, PayPal, Shop Pay, Klarna and others as available). By submitting payment details you confirm you are authorised to use the chosen payment method. All payments are processed securely by our payment providers; MARLO does not store your full card details.

7. Delivery

Delivery terms, areas, timescales and charges are set out in our Shipping & Delivery Policy, which forms part of these Terms. In summary, we offer free delivery in the Algarve, a delivery service across mainland Portugal and Andalusia (Spain), and arranged freight to the islands (Azores, Madeira, Canaries, Balearics). Risk in the Products passes to you on delivery.

8. Right of Withdrawal (14 Days)

If you are a consumer, you have the right to withdraw from the Contract within 14 days without giving any reason, in accordance with Decree-Law no. 24/2014 of 14 February (transposing EU Directive 2011/83/EU). The withdrawal period expires 14 days after the day on which you (or a third party indicated by you) acquire physical possession of the Products, or of the last Product in a multi-item Order.

To exercise this right, inform us of your decision by a clear statement (e.g. email to hello@marlo.life) before the period expires. We will reimburse all payments received, including standard delivery costs, within 14 days of being informed, using the same payment method you used, unless you expressly agree otherwise. We may withhold reimbursement until we have received the Products back or you have supplied evidence of return.

You must return the Products without undue delay and no later than 14 days after notifying us. You are responsible for the direct cost of returning the goods and for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Full details are in our Returns & Refunds Policy.

9. Returns, Refunds and Cancellations

Our Returns & Refunds Policy sets out how to return Products and how refunds are processed, and forms part of these Terms. Statutory rights, including the right of withdrawal above and the legal guarantee of conformity below, are not affected by that policy.

10. Legal Guarantee of Conformity

Products sold to consumers benefit from the legal guarantee of conformity under Decree-Law no. 84/2021. For movable goods, this guarantee applies for a period of three (3) years from delivery. If a Product does not conform to the Contract, you are entitled to have it brought into conformity (repair or replacement), or to an appropriate price reduction or termination of the Contract, in accordance with the law. To make a claim, contact us at hello@marlo.life with your Order details and a description of the issue.

11. Intellectual Property

All content on the Site — including text, images, logos, designs and product photography — is owned by or licensed to MARLO and is protected by intellectual property laws. You may not copy, reproduce or use it without our prior written permission.

12. Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, for fraud, or for your statutory rights as a consumer. Subject to that, we are not liable for losses that were not foreseeable, or for losses arising from your failure to follow care and assembly instructions provided with the Products.

13. Privacy and Cookies

We process your personal data in accordance with our Privacy Policy and Cookie Policy, which explain how we collect, use and protect your information and your rights under the GDPR.

14. Governing Law and Dispute Resolution

These Terms and any Contract are governed by Portuguese law. If you are a consumer, you benefit from the mandatory protections of the law of your country of residence.

In the event of a dispute, you may seek an out-of-court resolution. Under Law no. 144/2015, the competent alternative dispute resolution (RAL) entity for our region is the Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve (CIMAAL) — www.consumoalgarve.pt.

15. Changes to These Terms

We may update these Terms from time to time. The version in force is the one published on this page at the time you place your Order, identified by the "Last updated" date above.

16. Contact

MARLO
Email: hello@marlo.life
Phone: +351 910 589 186
Address: Quinta da Encosta Velha, Budens 8650-067, Portugal